Glass Slipper - Personalized Glass Slippers

Payment Policy
Our credit card processor restricts our online payment policy. Our credit payment processor advices us to put a shipping hold on all orders for at least 48-hours for payment verification. We cannot accept payment over the phone or via email. The credit card processors require the customer to enter all billing related information including but not limited to your billing name, billing address and charge amount.

Your credit card will show that you are billed by Custom Glass Etching.

Online orders will be confirmed via automated email.

Please use care when entering your shipping address. If you enter an incorrect address and package need to be reshipped, you are responsible for all cost to reship plus a $5.00 handling fee.

Please make sure your email address and phone number are accurate or your order may be delayed. Your order will be delayed if your email is returned undeliverable.

If we don't have your proper billing address (this is the address your credit card bill comes to) your order will be delayed or voided.

Order Cancellation
You may not cancel the order after the order status has been changed to "Shipped" or "Completed". You may not cancel the order if you order is delayed or lost in transit. We have no control after the package is picked up by the carrier.

Shipping Policy Shipping and Charges

The minimum weight of UPS is one pound. The minimum weight of USPS Priority Mail is 12 oz
We reserve the right to change and choose other carriers if the shipping cost and delivery time is not affected.

What is that extra charge or credit on my card?

At the time your order is placed we retrieve only enough money from your credit card to initially cover the merchandise and the "estimated shipping cost" which is computer generated. Only when the items are pulled from the shelf, put in a box with packing protection and wrapped, the actual shipping weight is known. At that time the order is invoiced, and depending whether the estimate was high or low, we either issue a credit or seek the additional funds. Please note that the estimated shipping cost might become inaccurate if the order contains big items that need to be shipped in multiple boxes. If in doubt, please give us a call and our friendly phone staff will be happy to assist you.

UNDER NO CIRCUMSTANCES WILL ANY SHIPPING CHARGES OR HANDLING FEE BE REFUNDED

Insurance
Insurance and confirmation is required to protect package damage or loss in transit. All packages that are less than $50.00 are self insured by us. This will speed up damage or lost claim. No one will have to fill out claim form and wait 60 days for packages below $50.00. Package value above $50.00 will be insured by the carrier.

Next Day Shipment

Please call us 626-576-5719.

Shipping Transit Time
USP Ground - up to 5 days across continental USA

International Order
No International Shipping

Return Policy
Please read the description of the item carefully. Please make any inquiry before your place the order. All sales are final. Items are returnable only if we ship the wrong item or if the item was defective. Wrong items will be replace. Defective items will be replaced or repaired at our discretion. Please be sure to contact us if you have any problem. We will do our best to have the problem resolved. We can only credit you the same way you pay.

Defective Item Return Authorization
Please contact us for a Defective Item Return Authorization Number for defective items.

Shipping Defective Item to Us
Please return defective items insured and pack the defective item carefully. It is important that you follow our Return Shipping Instruction. We cannot reimburse you anything other than the shipping and insurance cost according to our Return Shipping Instruction. If you choose to ship the defective item to us any other way, you will be response for any extra cost.

Privacy Policy

Cookies
You should be aware that non-personal information and data may be automatically collected through the standard operation of our Internet servers or through the use of "cookies." Cookies are small text files a Web Site can use to recognize repeat users. We may use cookies to recognize visitors and more quickly provide personalized content or grant you unimpeded access to registered areas of our web site.

Information gathered through cookies also helps us measure use of our site. Cookie data allow us to track usage behavior and compile data that we use to improve the site and target advertising. This data will be used in aggregate form; no specific users will be tracked. We do not use cookies to uniquely identify you, except where such use helps us to make your visit more efficient. Cookies help you travel through our site efficiently.

Our Security Policy
We are awared of your privacy concerns and strive to collect only as much data as is required to make your Internet and/or product or service use experience as efficient and satisfying as possible, in the most unobtrusive manner as possible.

The foregoing policies are effective as of January, 1, 2005. We reserve the right to change this policy at any time by notifying users of the existence of a new privacy statement. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

Custom Glass Etching
1005 East Las Tunas Dr. #101
San Gabriel, California 91776

Phone: (626) 576-5719
Fax: (626) 308-1894