Our Policy

Payment Policy Your credit card will show that you are billed by Custom Glass Etching. You will be sent an invoice for all charges. We do not know the shipping charges until your order is picked up by the carrier. We cannot accept purchase orders or company checks.

Order Cancellation Once your order has been charged to your credit card, it can not be cancelled.  You may not cancel the order if your order  is delayed or lost in transit. We have no control after the package is picked up  by the carrier.

We process your order on a first come first served basis; however, we ship UPS Ground if you require faster service call us for instructions.

Shipping Policy  Shipping and Charges The minimum weight of UPS is one pound. We reserve the right to change and choose other carriers if the shipping cost and delivery time is not affected. We cannot use your shipping #, FedEx UPS etc. UNDER NO CIRCUMSTANCES WILL ANY SHIPPING CHARGES OR HANDLING FEE BE REFUNDED.

We process your order on a first come first served basis however, we ship UPS Ground if you require faster service call us for instructions,
Next Day, Second Day or Three Day Shipment Please call us 702.586.4330 for details.

Shipping Transit Time USP Ground – up to 10 days across continental US from the time of completion and ready to ship.

International Order No International Shipping

Defective Item Return Authorization Please contact us for a Defective Item Return Authorization Number for defective items.

Shipping Defective Item to Us Call 702.586.4330 for instructions

Privacy Policy

Cookies You should be aware that non-personal information and data may be automatically collected through the standard operation of our Internet servers or through the use of “cookies.” Cookies are small text files a Web Site can use to recognize repeat users. We may use cookies to recognize visitors and more quickly provide personalized content or grant you unimpeded access to  registered areas of our web site.

Information gathered through cookies also helps us measure use of our site. Cookie data allows us to track usage behavior and compile data that we use to  improve the site and target advertising. This data will be used in aggregate form; no specific users will be tracked. We do not use cookies to uniquely  identify you, except where such use helps us to make your visit more efficient. Cookies help you travel through our site efficiently.

Our Security Policy We are aware of your privacy concerns and strive to collect only as much data as is required to make your Internet and/or product or service use experience as efficient and satisfying as possible, in the most unobtrusive manner as possible.

The foregoing policies are effective as of Feb 25, 2015. We reserve the  right to change this policy at any time by notifying users of the existence of a  new privacy statement. This statement and the policies outlined herein are not  intended to and do not create any contractual or other legal rights in or on  behalf of any party.

Custom Glass Etching assumes no responsibility for determining the proper ownership or proper use of trademarks, logo’s and trade names. All liabilities of this nature rest with the customer. Customers placing orders with Custom Glass Etching represent and warrant that they have the authority to order purchase and distribute the product with the trademarks, logos and trade names specified in the order, and that the use or display of the artwork or logo will not violate any laws or copyright restrictions. Customers  also consent to indemnify , defend and absolve Custom Glass Etching, its affiliates and licensors from and against any and all claims, liabilities and expenses, including attorney’s fees, arising out of or related to any actual or alleged infringement or misappropriation of any copyright, trademark, or other proprietary rights or merchandise. This policy will remain in effect after delivery of the customer’s merchandise.